Customer Survey

Auburndale Public Library – Customer Survey
How are we doing?

We hope the information or services we provide you are what you need. As part of our National Library Week celebration we are conducting a short survey to help us better serve you. Please complete this survey and return it to the desk at your convenience. Thank you!

Answer Each Question With
Excellent - 4
Good - 3
Fair - 2
Unsatisfactory - 1
Does Not Apply - 0

1. My overall experience here was:

Facilities and Equipment
2.Photocopying & printing facilities were:
3.Access to computers was:
4.Facilities for laptops and wireless was:

Programs and Education
5.The adult programs are:
6.The children’s programs are:
7.The individual training I have received from staff is:

Products and Services
8.Products/services were delivered in a timely fashion.
9.My overall experience of the products/services was:
10.The library’s open hours are:
11.The print collection is:
12.DVD,CD, cassette, VHS, and music collection is:

Staff
13.Friendliness and helpfulness of staff was:
14.The professionalism of the staff was:
15.The responsiveness of the staff was:
16.The way staff solved problems and offered solutions or alternatives was:

17.I Used the Library For - (list those that apply)
Electronic journals/books
Literature search
Print journals/ books
Copies
Request a Service
Pick up materials
Take a break
Computer training/support
Checkout a DVD, CD, VHS, music CD, cassette
Other, please specify:

18.Additional Comments:

National Library Week

It's that time again, National Library Week. Officially, the week runs from April 13th through April 19th. However, some of the library staff is participating in Relay for Life on April 19th. Therefore, we will have the HUGE outdoor kickoff on April 12th. There will be food and drinks for sale, games, crafts, a kids book givaway, and more!!!! From Monday through Friday we will have something different going on each day.

Saturday - Kickoff
Monday - Giveaway Day (small gifts such as key chains, suckers, mints, and unique bookmarks will be available at the front desk)
Tuesday - Guess how many items are in the library. The person who gets the closest to the number generated before opening Tuesday will get a prize. The winner will be announced at 4:00.
Wednesday - Late fine removal. Yes, you read it correctly. All late fees will be removed for anyone who comes in and asks.
Thursday - We will be serving coffee, juice, and mini muffins from 9-12.
Friday - Basket Drawing (All week long patrons can put their names in a box for a chance to win a basket of goodies. )

So come join us each day for something new!!!